' Bent Oak Winery - Terms & Conditions

Terms & Conditions

PRIVACY POLICY

At Bent Oak Winery we recognize and respect your privacy. The information we collect is used to notify customers about updates, new releases and other events. We understand the sensitivity of giving out personal information, and we do not share this information with other organizations.

When you sign up to be on our mailing list, we will send you an e-mail confirming your wish to be added to the list. If, at any time, you wish to be removed from our mailing list, send an e-mail to the address below with “Unsubscribe” in the subject line. We will see that you are removed from the list and receive no further communications.

If you supply us with your postal address online you may receive periodic mailings from us with information on new vintages, products or upcoming events. If you supply us with your telephone number online you may receive telephone contact from us with information regarding orders placed online or information on new vintages, products or upcoming events.Type your paragraph here.


RETURN POLICY

If you are not satisfied with the wines, you may return the product for exchange or refund (except where prohibited by law). We’ll refund the value of the item and any taxes you were charged. Shipping charges are non-refundable.


To return wine, repackage the item in the container in which it was received. Returns must be sent back prepaid. If wine is replaced, we will pay the shipping costs for items sent in exchange. Prior to shipping, contact Bent Oak Winery for a return authorization.  Please return shipments to:

Bent Oak Winery

2000 Windy Terrace

Bldg 2-B

Cedar Park, TX 78613

ph 512-788-3254


If a wine club shipment is returned to us due to delivery failure we will contact you. If we do not receive a response, we will refund the value of the wine and the taxes you were initially charged on your credit card. Please note: shipping charges are non-refundable. Credit card refunds: All credits will be placed on the credit card used for the original purchase


SHIPPING POLICY

There are certain states and countries to which we cannot ship. Please see Free the Grapes for more in-depth information on your state restrictions. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination.

You must be 21 years or older to buy wine. By placing your order with this winery you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. An adult must be present to sign or the carrier is not allowed by law to leave your package.


Please note:

All prices are listed in US dollars. All orders will include delivery charges, and applicable sales tax. You will receive an e-mail confirming that your order was submitted. If the items are all in stock, you will receive an email from our shipping department when the items leave the warehouse.

Your in-stock items will ship within 2 to 5 business days, weather depending.

Help us help you best. Please provide a valid and complete e-mail address that includes the “@information” (for example:name@somethingorother.com).